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tom

15 May, 2010 11:12 AM via web

Please advise why WorldView Live can not display the following URLs on my iPhone 3Gs:

http://radar.weather.gov/ridge/lite/NCR/OKX_0.png
http://radar.weather.gov/ridge/lite/NCR/BOX_0.png
http://radar.weather.gov/ridge/lite/NCR/GRB_0.png
http://radar.weather.gov/ridge/lite/NCR/ARX_0.png

Safari on the iPhone can as well as you competitor's program Live Cams.

  1. Support Staff 2 Posted by Andreas Linde on 15 May, 2010 12:02 PM

    Andreas Linde's Avatar

    Hi there,

    I analyzed those links and the problem is of technical nature. I don't know what Live Cams does, but I guess it is using another way to display images than I do. Since WorldView Live is also creating thumbnails etc I have to resize these images. There is a problem with the PNG data format these images use that the current code cannot handle. I was able to fix this, but have to check if other image formats are still working fine. If everything goes fine, I will send out a bugfix release as soon as possible.

    Thanks for the hint and sorry for the inconvenience this causes
    Andreas

  2. 3 Posted by tom on 15 May, 2010 12:14 PM

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    Andreas,

    Thank you for your incredibly fast response and support!!! Wow is all I can say.

    Inasmuch as it is now the severe weather season in my part of the United States, and I had planned on using WorldView Live to monitor these radar site, if you can give me an estimate of when the bugfix might be available, I would appreciate it. I don't understand how long it takes Apple to make the fix available once you make it available to them.

  3. Support Staff 4 Posted by Andreas Linde on 15 May, 2010 12:22 PM

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    I'll send it to Apple latest Sunday evening my time, then it is in the hands of Apple, maybe a week or so.

  4. 5 Posted by tom on 15 May, 2010 02:36 PM

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    Excellent!

    Thank you so VERY much!

    Tom

  5. Support Staff 6 Posted by Andreas Linde on 16 May, 2010 05:17 PM

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    I just uploaded the update to Apple.

  6. Andreas Linde closed this discussion on 16 May, 2010 05:17 PM.

  7. tom re-opened this discussion on 16 May, 2010 08:15 PM

  8. 7 Posted by tom on 16 May, 2010 08:15 PM

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    Thanks for keeping posted!

    Tom

  9. Support Staff 8 Posted by Andreas Linde on 21 May, 2010 03:54 PM

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    Just got a message from Apple that the update is ready for sale. So it should appear in iTunes AppStore within the next hours.

    • Andreas

  10. Andreas Linde closed this discussion on 21 May, 2010 03:54 PM.

  11. tom re-opened this discussion on 21 May, 2010 09:19 PM

  12. 9 Posted by tom on 21 May, 2010 09:19 PM

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    Thanks for the heads up... I'll try it and let you know.

    Best,

    Tom

  13. 10 Posted by tom on 22 May, 2010 04:13 AM

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    Andreas,

    It works!

    Thanks much... great review follows!

    Tom

  14. Andreas Linde closed this discussion on 09 Jun, 2010 07:23 PM.

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