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Frozen Window

Peter

02 Jul, 2010 11:30 PM via web

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Just got the app, but will only show "Featured Popular, the list is empty, there are no webcams. And will freeze on this window with no options offered. Anyone, please?

1. Support Staff 2 Posted by Andreas Linde on 03 Jul, 2010 10:41 AM

   

   Hello Peter,

   that really sounds strange. Which device and firmware are you using? Are you connected to the internet? Can you tab any buttons at the bottom?

   Best,
   Andreas

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2. 3 Posted by Peter on 04 Jul, 2010 02:19 AM

   

   New iPad version 3.2, 3G connected, wi-fi connected,no buttons available.

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3. Support Staff 4 Posted by Andreas Linde on 04 Jul, 2010 12:42 PM

   

   This is new to me, could you send me a screenshot? I cannot reproduce this on my iPad.

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4. 5 Posted by Peter Franklin on 05 Jul, 2010 05:21 PM

   

   Screenshot? It will not let me do anything and no keyboard appears

   Peter E. Franklin, M.D.

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5. Support Staff 6 Posted by Andreas Linde on 06 Jul, 2010 09:15 AM

   

   Hello Peter,

   Check out this description on how to take screenshot at any time on your iPad: https://worldview.tenderapp.com/faqs/support/how-to-take-a-screensh...

   Please send the screenshot as part of the reply mail. Thanks for your help!
   - Andreas

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6. 7 Posted by Peter Franklin on 06 Jul, 2010 04:43 PM

   

   Well I started from scratch, got it to work but no vidoes are being
   shown. Thank you so much for the help and I'll try to use the
   screenshot info. Peter

   Peter E. Franklin, M.D.

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7. Support Staff 8 Posted by Andreas Linde on 06 Jul, 2010 05:57 PM

   

   Hello Peter,

   I am glad it is finally working. Video is currently only available for about 200 webcams. Those will show an activated video icon when viewing the webcam in fullscreen. You can also filter to see random webcams with video available in the random tab.
   About 2000 of the 14.000 webcams are accessed directly, most others right now via webcams.travel fetching updates once in a while. That number will grow over time. Lots of webcams do not allow direct access and also please keep in mind that lots of webcams only update the images every few minutes only.

   Hope this helps
   - Andreas

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8. Andreas Linde resolved this discussion on 06 Jul, 2010 05:58 PM.

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