Crash direct after startup
hagen
via web
Hello,
Worldview crashes directly after startup since a few weeks, I think after happens since the ios4 update.
Please fix this urgent.
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2 Posted by kai on 27 Aug, 2010 06:45 PM
hagen: you rock :)
Support Staff 3 Posted by Andreas Linde on 27 Aug, 2010 09:09 PM
Hagen, this problem is new to me. Did you try to uninstall the app and reinstall from itunes? Does it help? If not, you can also open the settings app, go to the worldview settings, choose Reset and turn that setting off. This will clean the database from your bookmarks. If you have activated the bookmark backup feature, they should be restored if you are connected to the internet after the first startup.
I cannot fix this urgently, since I don't know what the problem is that causes the app to crash and I cannot simulate it on any of my devices, nor can any of my beta testers simulate this.
4 Posted by Sue on 29 Aug, 2010 02:44 AM
after installing the upgrade tonight, the app no longer opens.
Please advise.
Support Staff 5 Posted by Andreas Linde on 29 Aug, 2010 05:09 AM
Sue, which device and firmware version are you using?
6 Posted by FMter on 29 Aug, 2010 05:26 AM
On my ipad also, with latest firmware, worldview 2.0 crashes immediately
Support Staff 7 Posted by Andreas Linde on 29 Aug, 2010 05:31 AM
Good morning, I am sorry for the inconvenience. I just checked and found the issue. There is sadly a problem starting the app on firmware 3.x which slipped through testing.
I already found the reason and I am testing on several devices right now. A new version 2.0.1 was already being worked on this week including lots of minor updates, fixes and improvements. This new bug will also be fixed in thee and submitted to Apple today!
Sorry for the inconvenience this causes
- Andreas
8 Posted by Tom on 29 Aug, 2010 05:38 AM
Same for me After Upgrade to 2.0 it wont Start anymore on 3.13 in 3Gs
Support Staff 9 Posted by Andreas Linde on 29 Aug, 2010 05:42 AM
Tom, I am sorry for the trouble, please read the explanation above, I am already working on an upgrade and will send it to Apple today.
Support Staff 10 Posted by Andreas Linde on 29 Aug, 2010 05:43 AM
As a note, if you upgrade to iOS 4.0, the problem will not persist, and you would also be able to use some new features like zooming images etc. So if upgrading is an option for you, I highly recommend using iOS 4.0. On the iPod Touch 2nd generation and iPhone 3G you might want to wait for 4.1 though.
11 Posted by Privé on 29 Aug, 2010 07:16 AM
No content.
12 Posted by peter on 29 Aug, 2010 09:01 AM
i use ipad 3.2.2 and the programm crashes directly as startup!
what can i do?
mfg
peter
Support Staff 13 Posted by Andreas Linde on 29 Aug, 2010 09:09 AM
Hello Peter,
if you have a backup of the previous version in the iTunes folder (on a Mac maybe via Time Machine), please use that. If you need assistance on that, please get back to me.
Otherwise, you sadly need to wait until Apple approves the 2.0.1 update. I will submit the new version in a few hours after some more testing.
Sorry for the trouble
- Andreas
Support Staff 14 Posted by Andreas Linde on 29 Aug, 2010 10:02 AM
Hello everybody,
wanted to give you an update. I just updated a bugfix version 2.0.1, which also has lots of other improvements already, to Apple. The app is already in review, the last time it to 3 days from this state. I requested Apple to speed up the review process. Let's see what happens.
Sorry again for the inconvenience this caused
- Andreas
15 Posted by Frank Meister on 29 Aug, 2010 10:29 AM
Le 29 août 2010 à 12:04, Andreas Linde a écrit :
> #ignore
16 Posted by susanbk1 on 29 Aug, 2010 01:05 PM
I'm using my ipad, firmware version unknown. I have kept it updated with the latest from Apple.
Sue
----- Original Message -----
From: "Andreas Linde" <***@tenderapp.com>
To: ***@comcast.net
Sent: Sunday, August 29, 2010 1:11:22 AM
Subject: Re: Crash direct after startup [Support]
17 Posted by susanbk1 on 29 Aug, 2010 01:06 PM
Thanks for your quick attention to this!
Sue
----- Original Message -----
From: "Andreas Linde" <***@tenderapp.com>
To: ***@comcast.net
Sent: Sunday, August 29, 2010 6:04:39 AM
Subject: Re: Crash direct after startup [Support]
18 Posted by Diet on 30 Aug, 2010 01:34 PM
Same problem here: after upgrade to the newest version WorldView+ won't start anymore. Reset in the settings app didn't help. Also reinstalling the app didn't solve the problem.
Device is an iPhone 3GS on iOS 3.1.3.
Thank you for your support,
Diet
Support Staff 19 Posted by Andreas Linde on 30 Aug, 2010 01:38 PM
Hello Diet,
as mentioned above, you sadly have to wait for the 2.0.1 update or you update your iPhone 3GS to iOS4 and benefit from a lot more new features additionally.
20 Posted by Diet on 30 Aug, 2010 01:48 PM
Oh, sorry! Seems I skipped your comment above :-(
So I'll have to wait since I don't want to upgrade to iOS4 for various reasons.
Thanks anyway!
Support Staff 21 Posted by Andreas Linde on 30 Aug, 2010 01:52 PM
Sadly yes, the app has been submitted yesterday morning (german time). I hope Apple will be able to review the update fast. I am sorry for the trouble.
22 Posted by Tom Nemitz on 30 Aug, 2010 03:42 PM
Liebe Grüße
Tom Nemitz
Am 30.08.2010 um 15:50 schrieb Diet <***@tenderapp.com
>:
> #ignore
Support Staff 23 Posted by Andreas Linde on 31 Aug, 2010 07:04 PM
Hello,
Apple just approved the 2.0.1 update which fixes the iOS 3.x compatibility issue and some more. It should be available in iTunes within the next hours. Hope you'll enjoy the update and the new UI. Sorry again for the inconvenience, looking forward to some iTunes review if you don't mind.
Thanks
Andreas
Andreas Linde closed this discussion on 31 Aug, 2010 07:04 PM.