Possible fault
James Bertram
via web
Hi,
I have just downloaded the update on Worldview on Iphone. I have a number of places in my bookmark and I can see them fine in the bookmark page but when I view them full screen I no longer see an up to date picture. I see an old view. I cannot get it to refresh. This has only started since the latest upgrade.
Regards,
James.
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Support Staff 2 Posted by Andreas Linde on 29 Aug, 2010 10:49 AM
Hello James,
this sounds strange. Does this problem persist when you switch through the images and go back? Or when going out of fullscreen and back in?
3 Posted by James Bertram on 29 Aug, 2010 10:53 AM
Hi,
I am looking at the list of views in bookmarks. When I then select one and
go to full screen I see yesterdays view. If I then press refresh it just
keeps trying to refresh but the image never updates.
It worked fine until I updated the software.
James.
----- Original Message -----
From: "Andreas Linde"
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To: <***@gm0gmn.freeserve.co.uk>
Sent: Sunday, August 29, 2010 11:51 AM
Subject: Re: Possible fault [Support]
Support Staff 4 Posted by Andreas Linde on 29 Aug, 2010 12:05 PM
Hi,
I tried to replicate that, but I don't get the same symptoms. Could you please help me a little on that, to find out the reason for the strange behavior on your side.
Which webcam(s) show the effect? What are their names? Do they show a reload icon on the top right in the list view or not? If you search for one of these cams using the search function, does the same effect happen when viewing fullscreen there too?
5 Posted by James Bertram on 29 Aug, 2010 12:18 PM
Ok.
The ones I noticed it on were Glasgow and Villefranche.
I have just gone in and checked that it still was not working then searched
for it again. When I found it from the search and displayed it full screen
it started to work again. It now works from bookmarks.
James.
----- Original Message -----
From: "Andreas Linde"
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To: <***@gm0gmn.freeserve.co.uk>
Sent: Sunday, August 29, 2010 1:07 PM
Subject: Re: Possible fault [Support]
Support Staff 6 Posted by Andreas Linde on 29 Aug, 2010 01:00 PM
Hi, at least it works again. I tried it with your cams, had them in bookmarks in 1.5.6, then upgraded to 2.0, without opening them from search or somewhere else, the image was updating fine over here. Hard to say what went wrong. I'll keep an eye on it. Sorry for the trouble, hope you are enjoying the new version anyway.
7 Posted by James Bertram on 29 Aug, 2010 01:06 PM
Thanks. I love the app. Its amazing!!
James.
----- Original Message -----
From: "Andreas Linde"
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To: <***@gm0gmn.freeserve.co.uk>
Sent: Sunday, August 29, 2010 2:02 PM
Subject: Re: Possible fault [Support]
8 Posted by AMontera on 30 Aug, 2010 02:32 PM
Just updated my app and the exact same thing happened- bookmarked small images are updated, but when I pull them up in full screen they're old images. After reading previous comments I tried searching for each image, after I did this, the full images worked, but it's a tiresome process when you have many bookmarked images.
9 Posted by James Bertram on 30 Aug, 2010 05:22 PM
Thanks. I thought I was going mad!!!
----- Original Message -----
From: "AMontera"
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Sent: Monday, August 30, 2010 3:35 PM
Subject: Re: Possible fault [Support]
Support Staff 10 Posted by Andreas Linde on 30 Aug, 2010 09:29 PM
I am looking into it, have a friend who can reproduce it with the AppStore version, bud sadly I cannot, same code. I try digging deeper.
Support Staff 11 Posted by Andreas Linde on 01 Sep, 2010 09:22 AM
I may have found something that can cause this behaviour. Looking further into it and hopefully it is the problem you are experiencing and the next update fixes it for you. But this needs some more work before I can send it to Apple.
Support Staff 12 Posted by Andreas Linde on 07 Nov, 2010 05:59 PM
Is this problem still occuring or is it fixed with the latest versions?
Support Staff 13 Posted by Andreas Linde on 18 Dec, 2010 11:44 PM
Closing this issue for now.
Andreas
Andreas Linde closed this discussion on 18 Dec, 2010 11:44 PM.